At TNC Energy LLC, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our services, website, or contact us for support.
1. Information We Collect
Personal Information: Name, contact details, address, payment information, and account details when you request services or contact us.
Technical Information: IP address, browser type, device details, and website usage collected via cookies or analytics tools.
Service Information: Details about your energy usage, service history, and preferences.
2. How We Use Your Information
We use your information to:
- Provide energy and gas services efficiently
- Process payments and manage accounts
- Respond to inquiries, requests, or complaints
- Handle emergencies and service issues
- Improve our services and website experience
- Send updates, offers, or notifications (with your consent)
- Comply with legal or regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Service providers and contractors for maintenance, billing, or emergency support
- Legal or regulatory authorities as required by law
- Partners involved in delivering energy solutions
All third parties are required to protect your data and use it only for the intended purpose.
4. Data Security
We use industry-standard security measures including encryption, secure servers, and restricted access to ensure your information is safe from unauthorized access, loss, or misuse.
5. Cookies & Tracking
Our website may use cookies to improve user experience, remember preferences, and analyze website traffic. You can disable cookies through your browser settings.
6. Your Rights
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of data where legally permitted
- Opt out of marketing communications
- Ask questions regarding how your data is used
7. Data Retention
We retain your personal information only as long as necessary for providing services, complying with legal obligations, and resolving disputes. After that, data is securely deleted or anonymized.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.